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    February 03, 2008

    Brandscapes - The MIT Press

    In the twenty-first century, we must learn to look at cities not as skylines but as brandscapes, and at buildings not as objects but as advertisements and destinations. In the experience economy, experience itself has become the product: we're no longer consuming objects but sensations, even lifestyles. In the new environment of brandscapes, buildings are not about where we work and live but who we imagine ourselves to be. In Brandscapes, Anna Klingmann looks critically at the controversial practice of branding by examining its benefits, and considering the damage it may do.

    Klingmann argues that architecture can use the concepts and methods of branding--not as a quick-and-easy selling tool for architects but as a strategic tool for economic and cultural transformation. Branding in architecture means the expression of identity, whether of an enterprise or a city; New York, Bilbao, and Shanghai have used architecture to enhance their images, generate economic growth, and elevate their positions in the global village. Klingmann looks at different kinds of brandscaping today, from Disneyland, Las Vegas, and Times Square--prototypes and case studies in branding--to Prada's superstar-architect-designed shopping epicenters and the banalities of Niketown.

    But beyond outlining the status quo, Klingmann also alerts us to the dangers of brandscapes. By favoring the creation of signature buildings over more comprehensive urban interventions and by severing their identity from the complexity of the social fabric, Klingmann argues, today's brandscapes have, in many cases, resulted in a culture of the copy. As experiences become more and more commodified, and the global landscape progressively more homogenized, it falls to architects to infuse an ever more aseptic landscape with meaningful transformations.

    How can architects use branding as a means to differentiate places from the inside out--and not, as current development practices seem to dictate, from the outside in? When architecture brings together ecology, economics, and social well-being to help people and places regain self-sufficiency, writes Klingmann, it can be a catalyst for cultural and economic transformation.

    Link: Brandscapes - The MIT Press.

    November 26, 2007

    Amazon.com: Authenticity: What Consumers Really Want: Books: James H. Gilmore,B. Joseph, II Pine

    I'm very behind in my blogging and I'm trying to use the holiday weekend to get caught up a little. I've also been using the time off to catch up on my reading and this is one of the books I've been catching up on as well. As you know, I was a big fan of their original writings on this topic, when The Experience Economy since it was first published in 1999.

    Their latest book deals with being authentic and the role of authenticity in today's business world. It's a big issue with a lot of attention these days and like Pine & Gilmore, we believe that it will continue to be important as we move into 2008.

    As usual with their books, it's chock full of lots of good examples and discussions about what authenticity means and how brands can use the idea of being authentic to reach their audiences. But they also point out that companies not behaving in an authentic way will have to face the very public reactions today. (See Everyone's a Critic for more on this.)

    We think that authenticity will become even more important in the future for brands. As brands jump onto various bandwagons (being green for example), the consumer will be looking to see how real they are about their statements. If you haven't seen it yet, take a look at Dove's Onslaught Film - The Backlash on PSFK to see one current example of a brand being held up to its own standards.

    As I continue reading, I'll post more from the book and I would recommend adding it to your Christmas reading list!

    Contrived. Disingenuous. Phony. Inauthentic. Do your customers use any of these words to describe what you sell or how you sell it? If so, welcome to the club. Inundated by fakes and sophisticated counterfeits, people increasingly see the world in terms of real or fake. They would rather buy something real from someone genuine, rather than something fake from some phony. When deciding to buy, consumers judge an offering s (and a company s) authenticity as much as if not more than price, quality, and availability.

    In Authenticity, James H. Gilmore and B. Joseph Pine II argue that, to trounce rivals, companies must grasp, manage, and excel at rendering authenticity. Through examples from a wide array of industries as well as government, non-profit, education, and religious sectors, the authors show how to manage customers perception of authenticity by:

  • Recognizing how businesses fake it
  • Appealing to the five different genres of authenticity
  • Charting how to be true to self and what you say you are
  • Crafting and implementing business strategies for rendering authenticity

    The first to explore what authenticity really means for businesses and how companies can approach it both thoughtfully and thoroughly, this book is a must-read for any organization seeking to fulfill consumers intensifying demand for the real deal.

  • Link: Amazon.com: Authenticity: What Consumers Really Want: Books: James H. Gilmore,B. Joseph, II Pine.

    Link: Experience Manifesto: Authenticity.

    Link: Experience Manifesto: Prediction 1: Authenticity is the Key.

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    November 24, 2007

    Drew McLellan - The Marketing Minute: Age of Conversation: Time to play in the big leagues

    I was very happy to be a part of the Age of Conversation and very happy to see how well it has done for Variety the Children's Charity. Now as we go into the holidays, we've made some changes to help generate even more for the Children's Charity, by adding to book to Amazon and other book sellers. That will necessitate some higher prices, so there’s a last chance to buy them from Lulu before the prices change and the hard cover stops being available. So, buy some folks a great gift and help the Children's Charity at the same time! Stay tuned for more details about additional events -- we're hoping to host a group of speakers at the Lab sometime in the near future too!

    4 months. Over $11,000 raised for Variety the Children's Charity. Pretty impressive -- thanks to the talents and efforts of the 103 Age of Conversation authors.

    But truth be told, 90% of the book sales came within the first 60 days and have trickled in since.

    So, we've decided to try something different.

    In the lead up to Christmas we have another opportunity to raise another $10,000 or maybe more, but to do this we need to break out of market that we have made.

    We need to take advantage of the booksellers list and the opportunities afforded by online retailers. What we're going to do is to list the Age of Conversation with Amazon and all other book sellers around the world.

    The proceeds to Variety will remain constant -- they will get as much per book as they always have.

    But a few things need to change to make this happen, based on the rules set by the online book sellers.

    As of November 30th...

    The hard cover version of the book will be discontinued. (You can still buy it in bulk)

    The paperback version of the book will no longer be available directly through Lulu.com (again, can still be bought in bulk)

    The e-book will remain on Lulu.com for the same price

    All of that makes way for:

    The paperback version will appear on Amazon and other book sellers throughout the world. (at an increased price to cover the book sellers' commissions.)

    A bum rush event on 12/14.

    A new surge of blogger activity, virtual book tours and other great word of mouth marketing efforts.

    Please jump on board...help spread the word and participate however you can. And if you want to buy copies of AoC for yourself, clients, family members or library -- grab all three versions before November 30th!

    Link: Drew McLellan - The Marketing Minute: Age of Conversation: Time to play in the big leagues.

    Link: Experience Manifesto: Get a Taste of the Age of Conversation: From A to D -- StickyFigure.

    Link: Experience Manifesto: Age of Conversation Launched!.

    October 26, 2007

    DreamCompany: The Dream Society Book

    Ever since I heard Richard Hytner mention this book at PICNIC, I became somewhat obsessed with getting the Dream Society and finding out what it was all about. I looked all over (even almost missed my plane home from Amsterdam going to bookstores to find it) and finally got it on Amazon.com and I've ben reading it for the past for weeks. Any book that touts storytelling as the future of brands is alright in my mind! I'll post more later, but thought I'd get some quick information posted tonight. I understand the book has just been updated, although not available in English yet), so you might want to wait to get the updated version.

    Dream Society profiles the six major markets that target our basic emotional needs. Those needs for:

  • Adventure
  • Togetherness
  • To care and be cared for
  • To define ourselves
  • To feel safe and secure
  • To demonstrate our convictions  

    These form the foundation of the Dream Society. The book provides examples of successful companies, like Nike and Rolex, that already understand those markets, and meet and profit from them. It emphasizes the necessity for all organizations to harness these markets so they can thrive in the future.

    We as a society need stories of success of the will to achieve regardless of the cost, and we are willing to pay for them. The best story The book’s conclusion is that emotions will become increasingly important in the marketplace; thus the story that sells best will be the one appealing to emotions. The tangible product will become a byproduct. Maybe best illustrated if one pictures meeting a friend who has been shopping, happily exclaiming “I bought the loveliest story about loyalty and then this watch came along with it.” The work was initiated from the perspective “what do I know – what do I believe.”

  • Link: DreamCompany: The Dream Society Book.

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    August 02, 2007

    Get a Taste of the Age of Conversation: From A to D -- StickyFigure

    Steve Woodruff has put together a brief overview of every chapter of the Age of Conversation! A great way to whet your appetite before you purchase the book!

    I was planning to write a review of the just-released Age of Conversation e-book, trying to extract the main points of emphasis, and the major themes running throughout the entries of 100 authors.

    Then I thought…who needs to hear my thoughts? Just give a taste of what each author has written, and the case will be far more compelling for people to buy the book.

    Then I started attempting it. Hey, that’s too much work for one post! So here’s a sampling from the start of the alphabet (A-D), and then I’ll work my way through to the end over the coming week or so.

    So what is the “value proposition” of the Age of Conversation book? Take a taste. Then go buy it!

    Link: Get a Taste of the Age of Conversation: From A to D -- StickyFigure.

    July 16, 2007

    Age of Conversation Launched!

    Aoc_blog_banner

    The Age of Conversation has finally launched, with chapters written by more then 100 authors (including me) and it's been picking up a great deal of excitement since Drew McLellan & Gavin Heaton first came up with the idea earlier this year. I'm excited to be a part of this project and just downloaded my copy! I've not had a chance to read all of the contributions and I'm really looking forward to hearing what everyone else had to say about the notion of conversation. And please, feel free to join the conversation! After all, it's not a conversation if we're doing all of the talking!

    In what may be a first-of-its-kind collaboration via the internet, more than 100 marketing professionals have joined together online to write The Age of Conversation, a book that will be published July 16. In addition to the downloadable e-version, the book will be available in limited quantities in hardcover and softcover. All proceeds from sales of the book will be donated to Variety, the Children’s Charity. The proceeds will be earmarked to help children in the authors’ home countries.

    Loved what David Armano had to say on his blog about the book. He makes an excellent point about people who do vs. people who talk

    Our somewhat global joint effort (check out Google Maps to see a Google Map of all of the authors), the Age of Conversation gets some serious ink as a feature in the bookstore section in Advertising Age despite it's official debut tomorrow. The book will contain quality content from a collection of professionals who are ACTIVE PARTICIPANTS in emerging media vs. industry pundits who keep an eye on it from afar. So why am I making this distinction? Because there are a lot of folks commenting on emerging media who offer opinions from an observational perspective. There's nothing wrong with this and it's definitely valuable as research, analysis and synthesis from smart and qualified people will always be in demand.

    But may of the contributers of the Age of Conversation are also qualified industry professionals with one exception. We don't just talk about the effects of the conversation economy—we PARTICIPATE in it. Daily participation—in our everyday lives. Through blogs, Twitter, Second Life, Facebook, the list goes on and on...

    But it's never been about blogging or the other never ending emerging technologies. As the debate rages over the perceived decline of blogging vs other forms of social media—The Age of Conversation book proves that one thing above all transcends technology and the race to test drive the latest "social app".

    We are discovering our purpose through finding each other—and ourselves.

    So, check out all of the authors and support the book too! It's a great conversation

    Link: Age of Conversation Storefront - Lulu.com.

    Link: Age of Conversation.

    Link: Advertising Age - Book Reviews - THE AGE OF CONVERSATION -- Edited by Drew McLellan and Gavin Heaton.

    FORMATS & PRICES :

    Hardbacks $29.99
    Paperbacks $16.95
    E-book $9.99

    Background
    Dedication

       

    Here are the participating authors:

    Gavin Heaton
    Drew McLellan
    CK
    Valeria Maltoni
    Emily Reed
    Katie Chatfield
    Greg Verdino
    Mack Collier
    Lewis Green
    Sacrum
    Ann Handley
    Mike Sansone
    Paul McEnany
    Roger von Oech
    Anna Farmery
    David Armano
    Bob Glaza
    Mark Goren
    Matt Dickman
    Scott Monty
    Richard Huntington
    Cam Beck
    David Reich
    Luc Debaisieux
    Sean Howard
    Tim Jackson
    Patrick Schaber
    Roberta Rosenberg
    Uwe Hook
    Tony D. Clark
    Todd Andrlik
    Toby Bloomberg
    Steve Woodruff
    Steve Bannister
    Steve Roesler
    Stanley Johnson
    Spike Jones
    Nathan Snell
    Simon Payn
    Ryan Rasmussen
    Ron Shevlin
    Roger Anderson
    Robert Hruzek
    Rishi Desai
    Phil Gerbyshak
    Peter Corbett
    Pete Deutschman
    Nick Rice
    Nick Wright
    Michael Morton
    Mark Earls
    Mark Blair
    Mario Vellandi
    Lori Magno
    Kristin Gorski
    Kris Hoet
    G.Kofi Annan
    Kimberly Dawn Wells
    Karl Long
    Julie Fleischer
    Jordan Behan
    John La Grou
    Joe Raasch
    Jim Kukral
    Jessica Hagy
    Janet Green
    Jamey Shiels
    Dr. Graham Hill
    Gia Facchini
    Geert Desager
    Gaurav Mishra
    Gary Schoeniger
    Gareth Kay
    Faris Yakob
    Emily Clasper
    Ed Cotton
    Dustin Jacobsen
    Tom Clifford
    David Polinchock
    David Koopmans
    David Brazeal
    David Berkowitz
    Carolyn Manning
    Craig Wilson
    Cord Silverstein
    Connie Reece
    Colin McKay
    Chris Newlan
    Chris Corrigan
    Cedric Giorgi
    Brian Reich
    Becky Carroll
    Arun Rajagopal
    Andy Nulman
    Amy Jussel
    AJ James
    Kim Klaver
    Sandy Renshaw
    Susan Bird
    Ryan Barrett
    Troy Worman
    S. Neil Vineberg

    June 10, 2007

    Drew McLellan: The Marketing Minute

    I am very excited to be one of the 104 authors who contributed a chapter to this book and look forward to it being released later this summer. In keeping with their unusual take on creating a book, they've asked for help in pricing it when it's available. So, take a few minutes to look at the list on Drew's post (you can find links to all of the authors by clicking on "continue reading" below) and see what you think it'd be worth. Then drop me or Drew a note with your thoughts.

    About 8 weeks ago, Gavin Heaton and I conceived the Age of Conversation and put an ALL CALL out for chapter authors. In less than 7 days, 106 people initially responded and 104 actually followed through and wrote a chapter.

    We're shooting for an end of June release (we're knee-deep in editing, design and author wrangling as we speak) so we need to make some big decisions. One of the biggest is price.

    Here are the salient facts:

    104 authors - all writing on their take/unique view of the Age of Conversation

    Remarkable content (you're going to be delighted)

    All original content (will not be released elsewhere for at least 6 months following launch)

    All proceeds donated to Variety, the Children's Charity (monies will be given directly to the countries that align with our authors when there's a Variety chapter there)

    Downloadable e-book

    Dedicated to the life and spirit of CK's mom, Sandra Kerley

    So...help Gavin and me. Tell us how much you think we should charge for the book and give us some rationale. (We'll take it all in and then make a decision.) So, show us some pricing strategy smarts.

    Link: Drew McLellan: The Marketing Minute.

    Continue reading "Drew McLellan: The Marketing Minute" »

    May 26, 2007

    Chocolates on the Pillow Aren't Enough Blog Book Tour Wrap Up

    The Blog Book Tour with Jonathan Tisch has wrapped up and there's a lot of great information up on all of the blogs. I've put all of the links below, so if you didn't have a chance to catch Mr. Tisch at any of his stops, they're all here. We'll try to keep the dialogue open, so if you come up with any new questions as you read through all of these posts and listen to podcasts, just drop them to any of us and we'll try to get them over to Mr. Tisch. Thanks to all of the bloggers who participated and a BIG thanks to Rachelle Lacroix at Fleishman-Hillard for all of her hard work to get the tour together.

    Experience Manifesto

    Link: Experience Manifesto: Chocolates on the Pillow Aren't Enough Blog Book Tour Kicks-Off.

    Link: Experience Manifesto: Chocolates on the Pillow....

    Customers Rock!

    Link: Blog book tour with Jonathan Tisch is here! Customers Rock!.

    Grokdotcom

    Link: Grokcast: Loews Hotels' Jonathan Tisch on Maximizing Customer Value

    Link: Grokcast: Loews CEO Jonathan Tisch - Part II.

    Vacant Ready

    Link: Vacant Ready Hosts Q&A with Loews Hotels CEO Jonathan Tisch Vacant Ready - A hotel industry blog for hospitality insiders.

    Lipsticking

    Link: Lip-Sticking: Chocolates on the Pillow Aren't Enough by Jonathan M. Tisch.

    Experience the Message

    Link: Experience the Message: Q&A w/Jonathan Tisch, CEO of Loews Hotels.

    Customer Crossroads

    Link: Customer Experience Crossroads: Interview with Jonathan Tisch about Reinventing the Customer Experience.

    May 21, 2007

    Flooring The Consumer: Book Review: Chocolates On The Pillow Aren't Enough

    C.B. Whittemore has a great review of Chocolates On The Pillow Aren't Enough, including links to the companies that Mr. Tisch references in the book. Christine always does a great job on her blog and puts a lot of thought into her posts. If you don't read it, you should!

    Link: Flooring The Consumer: Book Review: Chocolates On The Pillow Aren't Enough.

    Chocolates on the Pillow Aren't Enough Blog Book Tour, Day Two

    Remember, tomorrow Mr. Tisch and the Chocolates on the Pillow Aren't Enough tour visit The Engaging Brand . They will be doing both a Q&A and podcast. You can see Monday's interviews at:

  • Experience Manifesto: Chocolates on the Pillow Aren't Enough Blog Book Tour Kicks-Off
  • Blog book tour with Jonathan Tisch is here! Customers Rock!